Faqs

I PLACED AN ORDER BUT DID NOT RECEIVE A CONFIRMATION EMAIL. WHAT SHOULD I DO?

If you have not received your order confirmation email, please follow these steps:

1. Verify your email address: Ensure that you entered the correct email address during registration or checkout.
2. Check your SPAM folder: Sometimes, automated emails may be mistakenly filtered as junk mail.
3. Contact our Customer Service: If you still have not received the email after these checks, please reach out to us via email or WhatsApp. Our team will be happy to assist you and verify your order status.

WHAT DOES THE "FAST SHIPPING" LABEL MEAN ON A PRODUCT?

Products labeled as "FAST SHIPPING" are in-stock items available in our store and ready for immediate dispatch.

• Delivery is generally within 24/48 business hours from order confirmation.
• Any delays may be due to circumstances beyond Occhialeria Italiana’s control, such as courier-related issues.

By purchasing a product with fast shipping, you will receive it quickly without waiting for restocking.

WHAT DOES THE "SHIPPING IN 5/7 DAYS" LABEL MEAN ON A PRODUCT?

Products labeled as "SHIPPING IN 5/7 DAYS" are not physically available in our store at the time of purchase but are ordered directly from the manufacturer specifically for you.

• The estimated shipping time is 5/7 business days, except for any delays from the manufacturer.
• Should there be any unexpected delivery delays, our Customer Service team will promptly inform you.
• Specific return and refund policies apply to these items; please check our dedicated section for details.

HOW ARE PRODUCTS CHECKED AND SHIPPED?

Before shipping, every item undergoes a strict quality control process to ensure it reaches the customer in perfect condition. Our procedures include:

1. Integrity verification: Each item is carefully inspected by our staff to certify its condition and ensure it is defect-free.
2. Cataloging and documentation: We record detailed images and videos of the product, including the serial number, buyer details, and the sales receipt.
3. High-quality packaging: All products are packed using double-thickness cardboard boxes, with protective materials to prevent damage during transport.

⚠️ Important Note: Occhialeria Italiana ensures the utmost care in packaging and quality control. However, any damage occurring during transit is solely the responsibility of the courier. If you experience any issues, we recommend contacting us immediately for assistance in handling the report with the courier.