Terms and conditions of sale

PRICES

The prices published on our website for a country within the European Union include VAT. The prices published on our website for a country outside the European Union do not include VAT.

TAXES AND CUSTOMS DUTIES

Deliveries to a country outside the European Union may be subject to taxes and customs duties. These costs are not determined by Occhialeria Italiana but by the customs authorities of the destination country.

All taxes and possible customs duties are the responsibility of the buyer.

Occhialeria Italiana is unable to determine these costs in advance, as they vary from country to country. For more information, we recommend contacting the local customs authority or the DHL customer service in your country. These taxes are usually collected by the courier at the time of delivery or requested later.

PAYMENT METHODS

  • PayPal
  • Credit card
  • Scalapay
  • Bank transfer

Purchasing with a credit card on www.occhialeriaitaliana.shop is secure: Occhialeria Italiana relies on PayPal, which uses the SSL3 security protocol with 128-bit encryption. Credit card data is never collected or stored on Occhialeria Italiana’s servers, ensuring maximum security for the buyer.

For more information, please contact us at info@occhialeriaitaliana.shop.

PACKAGING AND DELIVERIES

Orders are carefully prepared, using protective packaging to ensure maximum product integrity during transport.

If the package is broken or tampered with, please do not accept the delivery and contact us immediately.

You can have your purchase shipped to an address different from your residence by specifying it during the order process.

Our shipments are handled by reliable couriers (GLS or DHL) who require a signature upon delivery. We recommend providing an address where someone will be available to receive the package.

The shipping status can be tracked using the tracking number provided via email:

QUALITY CONTROL AND ITEM CATALOGING

Before shipment, each item undergoes strict quality control and is cataloged with images and videos confirming:

✔ New item condition
✔ Serial number
✔ Buyer details
✔ Sales receipt

These measures prevent fraudulent activities and ensure product traceability.

SHIPPING AND FAST SHIPPING

Standard Shipping

Shipping costs are calculated as follows:

  • Italy (excluding Sardinia and Venice Lagoon): €4.90 for orders under €74.99.
  • Sardinia and Venice Lagoon: €10.00 for all orders.
  • Free shipping: for orders of €74.99 or more.

Fast Shipping Service

To ensure an excellent shopping experience, we offer a guaranteed fast shipping service!

For all orders placed by 4:00 PM, express delivery is guaranteed for items available in our Boutique, marked with "FAST SHIPPING 24/48 HOURS".

Receive your favorite products in the shortest time possible thanks to this exclusive service.

Delivery Times

Shipments are processed within 1 to 7 business days (excluding weekends and holidays), depending on item availability and destination.

Delivery is handled by GLS or DHL with tracking and signature upon delivery for maximum security and reliability.

PACKAGING AND WARRANTY

All purchased items are delivered with:

📦 Protective packaging, ensuring product integrity during transport.
🕶 Original case, enhancing the design and elegance of your purchase.
📜 Warranty certificate, confirming product authenticity and quality.

PRESCRIPTION GLASSES, SUNGLASSES, AND SMART GLASSES

Customized prescription glasses cannot be fully refunded: only the frame will be refunded, excluding the lenses. This policy complies with Article 55, Paragraph 2, Letter C of the Consumer Code.

For returns related to corrective glasses or progressive lenses, you must:

✔ Attach a recent medical prescription.
✔ Include detailed product images (if requested by customer service).

The return must meet all specified conditions to be accepted.

COMPLAINTS

For product or service-related complaints, please contact us:

📩 Email: info@occhialeriaitaliana.shop
📞 Phone: +39 081 9756526
🕘 Hours: Monday-Friday: 9:00 AM - 1:30 PM / 4:30 PM - 8:00 PM, Saturday: 9:00 AM - 1:30 PM

RETURNS/EXCHANGES

Returned items must meet the following conditions:

✔ Request a return identification number via the dedicated form.
✔ The item must not be used, damaged, or dirty.
✔ It must be returned in its original case and packaging.
✔ The return must be shipped within 10 days of return approval.

For items marked "Shipping 5-7 Days", a store credit will be issued instead of a refund.

💰 Return shipping costs are always borne by the customer.

RETURN, EXCHANGE, AND RIGHT OF WITHDRAWAL

Refund or Exchange

You may request a return or exchange of purchased items, provided that:

✔ A return identification number is assigned via the form on the Contact page.
✔ The returned item:

  • Must never have been used, damaged, or dirty.
  • Must be returned in its original case and protective packaging.

🚫 Items marked "Shipping 5-7 Days" cannot be refunded—only a store credit valid for 6 months will be issued.

📦 Return shipping costs are always borne by the customer.

REFUNDS

Refunds are processed within 5 business days after receiving the returned goods and are credited via the original payment method (credit card, PayPal, bank transfer).

For cash-on-delivery purchases, refunds are issued via bank transfer.

RIGHT OF WITHDRAWAL

Under Legislative Decree No. 206, September 6, 2005, customers have the right to withdraw from the contract within 14 days of purchase. The withdrawal request must be sent via registered mail or PEC to:

📍 Address: Occhialeria Italiana, Via F.lli Rosselli, 69 - 80019 Qualiano (NA), Italy
📧 PEC: myvis@pec.it

The request must include:

✔ Clear intent to withdraw (total or partial).
✔ Invoice or transport document copy.
✔ Item code and description.

The refund will be issued within 10 days of receiving the request and will include the original shipping costs.

🚚 Customers are responsible for return shipping.

GUARANTEES

Occhialeria Italiana guarantees the quality and authenticity of all sold products.

All glasses include:
✔ Compliance certificate (EU regulations D.L. No. 46 of 02/24/1997 and D.M. No. 180 of 05/04/1998).
✔ Manufacturer’s authenticity certificate (when available).

All products have a 24-month warranty against manufacturing defects. Misuse-related damages are not covered.

DISPUTE RESOLUTION

Under Regulation 524/2013, disputes can be resolved through the EU ODR platform:
🔗 http://ec.europa.eu/consumers/odr/

For more details, email info@occhialeriaitaliana.shop.

CONTACTS

For more information or assistance, visit our Contact page on our website.

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